According to research, the quality of last-mile delivery directly affects the bottom line of the business. More than 70% of customers stop ordering from businesses that don’t have efficient delivery services or have poor quality. To optimize services, businesses must foster certain planning leading to efficient delivery. For this, they should make specific changes, e.g., tools to use, vehicles, and adopting newer tech. 

However,  if you want to know how to improve last-mile delivery and make it efficient, you need to have a system as well as planning in place. This article will guide you on what steps you must take to level-up your logistics game. You are in the right place. 

How Last-Mile Delivery Transformed Over the Past Few Years

The last-mile delivery has undergone a major transformation in the past few years. There are certain factors that led to this transformation. It includes the rising scope of e-commerce, technological advancements, and new delivery models. 

The surge in online shopping fueled demands for faster and even (same-day delivery) operations. Such a rise in demand pushed innovation in the sector.  AI, machine language, and improved software pushed its efficiency to the next level.  Businesses optimize their last-mile delivery using route optimization tools. Real time tracking helps improve not only services but enhance customer experience. 

Furthermore, with smart technology come smart choices. Growing sustainable demand led to the use of smart vehicles (electric) and even drone technology.

New models like crowdshipping platforms and micro-fulfillment centers offer cost-effective alternatives and reduced delivery times, while electric vehicles gain momentum. Looking ahead, autonomous vehicles, hyperlocal fulfillment networks, and AI-powered route optimization promise even greater efficiency and sustainability, shaping the future of how we receive our packages.

Statistics and Predictions of Last-Mile Delivery 

  • The last-mile delivery market, valued at a staggering USD 46.8 billion in 2023, is projected to surge to a whopping USD 62.7 billion by 2027. (MarketsandMarkets)
  • Today, 56% of online shoppers prioritize free and fast delivery as their top deciding factor.
  • Imagine AI strategists meticulously planning routes, machine learning wizards predicting traffic jams, and robots whizzing through warehouses sorting packages.
  • These are not futuristic fantasies, but alternative delivery models like micro-fulfillment centers, crowdshipping platforms, and drone delivery are gaining traction, offering greater flexibility and cost-effectiveness.
  • Warehouses and hubs will sprout closer to customers, minimizing travel time and environmental impact.
  • The future holds personalized delivery options catering to your unique needs.
  • Sustainability is no longer a buzzword, it’s a driving force. Expect to see a surge in electric vehicles, renewable energy sources, and sustainable packaging. 

Why Is Optimizing Last-Mile Delivery So Important?

Imagine you’re running a pizza delivery place. You wouldn’t want drivers getting lost, pizzas getting cold, or deliveries taking forever, right? The same goes for online businesses. 

Shipping is the final step in getting your products to customers, and a bad experience can leave a sour taste (quite literally, in the pizza example).

Optimizing your shipping can benefit you in several ways:

Save Money

Think of all the costs involved in shipping: packaging, labels, carrier fees, and even returns if things go wrong. By optimizing your processes, you can:

Negotiate better rates with carriers

 When you have consistent volume or ship efficiently, carriers are more likely to offer discounts.

Reduce packaging waste

Using the right-sized boxes and eco-friendly materials can save money and lessen your environmental impact.

Minimize Errors

Clear labeling and efficient processes mean fewer lost or damaged packages, saving you money on replacements and reshipping fees.

Sell More

Happy customers are repeat customers! 

Fast and Reliable Delivery

Get those products to customers quickly and consistently, exceeding their expectations.

Run Smoother

Efficient shipping is like a well-oiled machine, influencing everything else in your business:

Improved Inventory Management

Knowing how much you’re shipping helps you accurately predict demand and avoid stockouts.

Reduced Processing Time

Streamlined packing and labeling systems save time and effort for your team.

Challenges of Last-Mile Delivery

There are certain challenges that pose significant obstacles for businesses. Below are some of the limitations in last-mile delivery.

High Cost

Unlike bulk shipments, delivering individual packages door-to-door requires more stops and shorter distances, increasing fuel costs and labor needs. Urban traffic congestion further adds to expenses.

Failed Deliveries

Missed deliveries due to recipient absence, incorrect addresses, or other issues lead to wasted trips, redeliveries, and unhappy customers, all adding to operational costs.

Traffic and Congestion

Deliveries in urban areas are plagued by constant traffic jams, slowing down drivers, increasing fuel consumption, and impacting delivery times.

Environmental Impact

The sheer number of delivery vehicles on the road contributes significantly to air pollution in cities, raising concerns about sustainability and public health.

Strategies for Efficient Last-Mile Delivery

These strategies, individually and combined, can significantly improve the efficiency, cost-effectiveness, and sustainability of last-mile delivery.

Route Optimization

Delivery plans often get messed up by last-minute pickups. Routes are scheduled for drivers a day before and after they leave. If the new pickup buzzes, it interrupts the schedule. However, that’s not the case with route optimization tools. With routing and scheduling tools, you can improve efficiency in the face of the unexpected.  

They automatically adjust routes for new deliveries, saving time and fuel. Choose a routing tool with real-time updates for drivers to maximize efficiency. This smart software plans the best routes considering traffic, deliveries, and even timeframes, saving you money.

Go Live With Real-time Tracking and Visibility

No more wondering, “Where’s my package?” Real-time tracking lets you see exactly where your delivery is, like magic. This keeps you informed and calm, while also helping drivers see traffic jams and reroute on the fly.

It’s a win-win. You know when to expect your stuff, and deliveries get there faster. Think of it as a superpower for both you and the delivery hero. 

Urban Warehousing

Imagine a city dotted with mini-supply hubs instead of giant, far-off warehouses. That’s the idea behind urban warehousing. By storing goods closer to customers in smaller warehouses, delivery trucks travel significantly less. This translates to a triple win. 

It boosts super speedy deliveries. Your package practically teleports to your door thanks to shorter distances and less traffic.

Fewer delivery trucks on the road means fewer CO2 emissions, keeping our air cleaner for everyone. Additionally, reduced travel translates to less fuel consumed, benefiting both businesses and the environment.

Think of it as a sustainable and convenient revolution in last-mile delivery. Urban warehousing brings your purchases closer, faster, and with a lighter footprint on the planet!

Flexible Delivery Options

Forget the ‘delivery dance’ of waiting around all day. Flexible delivery options put you in control. It includes pick-up lockers. Secure, 24/7 boxes near your home or work. Grab your package on your own schedule—no missed deliveries! Pick-up points. Friendly stores or cafes hold your package. Pop in on your way home or on errands; there is no need to wait at home. Also, choose a specific time window that works for you. No more wondering, “Will I be home?”

These options offer convenience, flexibility, and peace of mind. No more missed deliveries, no more waiting around. It’s all about putting the power in your hands, and creating a happy delivery experience for everyone.


Tired of expensive deliveries? Crowdshipping offers a cool solution. Think of it like an Uber for packages. People in your area use their free time to deliver items. It offers cost-effectiveness. Save money compared to regular delivery options, especially in busy areas.

Do you need something delivered quickly? Crowdshipping often offers faster options. More deliveries are needed in a specific area. No problem, crowdshipping can adapt. 

It’s a win-win! You get affordable, sometimes faster deliveries, while people in your area earn extra cash. Imagine your package being delivered by a friendly neighbor – that’s the power of crowdshipping. 

Let Technology do the Heavy Lifting

Think of it like giving your delivery operation superpowers with AI and automation. AI-based smart sorting, route planning, and communication offer accuracy and boost efficiency. 

For example, robots whiz through packages and send them to the right trucks in a flash without any human intervention. Also, with AI, you can analyze traffic, weather, and delivery density to smoothly map out your operations. 

Technology integration makes last-mile delivery a well-oiled machine, ensuring your packages arrive happy and fast.

Invest in Delivery Heroes

And finally, happy drivers, empowered by training and incentives, ensure your package arrives safe and fast. So, sit back, relax, and enjoy the future of efficient, convenient, and sustainable last-mile delivery.

Overall, optimizing your shipping isn’t just about getting packages from point A to point B. It’s about saving money, boosting sales, and making your entire business run smoother and more efficiently.

Remember, a positive shipping experience can be the difference between a one-time customer and a loyal fan. Invest in optimizing your shipping, and watch your business grow. 

Source: Sketch Bubble

Last Mile Is Your Chance To Leave A Lasting Impression

By implementing these strategies, you can transform your last-mile delivery into a well-oiled machine. Not only will you enjoy cost savings and increased efficiency, but you’ll also create a more convenient and sustainable experience for your customers. 

Get ahead of the logistics curve with EvolveDash. Our specialized tools and advanced tracking software unlock actionable insights and empower you to deliver exceptional customer experiences. Reach us out today !